This is a follow up on my last blog post covering automated teams voice assignment for users. This time I will cover how the mentioned routine has been expanded to do reporting in PowerBI to show evolution and distribution throughout the lifetime of the service.
After running my routine of automated voice assignment in Teams for a while, I felt the need to have an overview of the solution and how it evolved.
In order to manage voice and phone number assignments in Microsoft Teams, you need at least Teams Communications Administrator role. This role does however have more privileges than most organizations want to assign to their first line staff. This blog post will cover a way for first line to automate voice activation of users with the granularity necessary to cover several technologies such as Direct Routing and Operator Connect.
The main idea is to let first line operators use the tools they have access to when managing users without the demand of acquiring extra privileges.
Microsoft Search helps users find relevant content, the right answers or people. Search administrators use their knowledge of the organization and its users to make it easy for users to find the relevant content. This blog post will cover how you can prepare information about employees in order to place them on a floor plan for the office buildings.
This type of setup is part of my mindset of using as many features as possible from the Microsoft 365 licenses, often triggered through configuration and maintenance of information which provides value throughout the product line.
This kind of functionality will add value when searching for colleagues in the office landscape, or even when searching for the closest meeting room.
